School Email

In my day job, I spend a fair bit of time trying to get in touch with teachers. I’m also a parent, with kids at three different schools. I’ve come to the conclusion that school email is broken, but that – perhaps surprisingly – it would be relatively easy to fix it. In fact, I think pretty much every school could sort this in a day over the summer, either directly or through the provider of their IT services. As usual, the problem is consistency.

I promise this won’t be a long post, but it’s something that’s been bugging me for ages – and exacerbated by the difficulties contacting teachers by any other route during the pandemic. Normal geeky service will be resumed soon.

Cartoon about competing standards

There are two main issues with reaching a member of staff at a school. Firstly, you need to know their name. This might mean deciphering your child’s handwriting (and spelling), or finding the right page on the school site. Names change, of course, and so do people. Emailing last year’s head of science when they’ve changed role or moved school is not going to be a good use of anyone’s time.

Secondly, every school chooses a different format for emails. Initial and surname is obvious – but which comes first? Do they have more than one initial? Is there a period in between? There’s enough variation that even if you know their name, you might not get it to them. And a surprising number of schools don’t have useful error messages to help you redirect your important message.

So how could we solve this?

It’s often claimed that businesses treat employees as interchangeable parts. Let’s face it, describing your colleagues as ‘human resources’ doesn’t exactly highlight the individual aspects of the people involved. But there is a place for considering the role before the person filling it, and this is one of those situations. Obviously if I’m going to work with a science department, I’ll need to know names and faces. But for that first contact, what I need is to reach the head of science. It doesn’t matter what their name is.

Alias

Computers don’t speak English (no, not even Alexa). A basic principle of email is that the server can be instructed to accept emails sent to this_address@email.com and forward them to this_other_address@email.com. The user doesn’t have to care about the path. And, critically, the forwarding instructions can be changed on the server by IT quickly, easily and as often as needed. It would certainly be straightforward to do this each term, as staff roles change.

Imagine if every school used the same minimum list of standard aliases, and their own specific context was taken care of in the forwarding rules. In one setting, headteacher@anyschool.com would go to the Head, Ms Tepper. In another, it would go to the Principal, Dr Jemsin. headofscience@anyschool.com might go to a head of the science department, the faculty lead for science and technology, or to the head of biology who’s acting up while the boss is on sick leave.

This could never be a perfect system, but it’s got to make life easier than trying to decipher the responsibility charts on a school site which are often out of date. That can happen behind the scenes. There are considerations about spam, too, but arguably this is better handled centrally than by individual colleagues. The key point is that this only works if the same addresses are used for every school. A possible list:

  • MAThead – if the school isn’t part of a MAT it goes to the Head.
  • headteacher
  • chairofgovernors – if there are no governors, there will be an equivalent panel.
  • childprotection – a really important one.
  • businessmanager – redirects to whoever handles the money, whether it’s the Bursar or the finance lead.
  • headofenglish
  • headofmaths
  • headofscience
  • headofhumanities
  • headofMFL
  • headofcreative
  • headoftechnology
  • headofyear11 etc

In a primary school, some of these would be the same but others different. Perhaps leadenglish, leadsmaths and leadscience would be useful ones to start with. It would be a smaller list, but probably one which is easier to standardise across settings.

Actions

The important thing is that it shouldn’t be hard to put together a list that covers most school settings, with some careful thought going on for the forwarding. These are about responsibilities, not the job titles or way a school has chosen to organize their subjects. If we want to be able to rely on emails rather than pressing send and hoping, then maybe it’s time to make life a little easier for everyone.

Spare Some Change?

It feels like a very long time since I blogged… and that’s because it has been a long time. The last year, almost exactly, has been pretty difficult. Over last Autumn and Winter I went through a major depressive episode, family illness, personal illness, accepted a new (exciting, but stressful) role at work… and then something really crappy happened.

I got a call at Cubs that our youngest, then aged 4, had been bitten by the neighbour’s dog. By the time I got home the ambulance crew were already there, making plans to head to Birmingham. When I caught up with them in A&E, he was dosed up on morphine and the consultant asked if I was squeamish before showing me the photos. It was only my previous clinical experience that let me hold it together.

Waiting while he was in surgery for hours the next day was hard, but during the afternoon he started to improve. Family and friends came to the rescue in dozens of ways, large and small. Both workplaces told us to forget everything except our child and each other. Nurses found us food and coffee and the Ronald McDonald House around the corner found us a room with a shower long after midnight.

A few days later and he was doing really well, wandering along the ward in between doses of painkillers and raiding the chocolate I’d brought in for his Mum. We took him home less than a week after he’d arrived, with boxes of fresh dressings and a balloon. Pretty much every member of staff went out of their way at some point, and we saw them doing the same thing for long shifts with every child on that ward, helping every tired and lonely parent. They were amazing, and we wanted to do something to say thank you.

bham1

So this is why I’m writing; as those of you who follow me on twitter will know, I’ve been training for a running event. In just under three weeks I’ll be doing the Great Birmingham Run, a half-marathon, in aid of the Birmingham Children’s Hospital Charity. The kids are running various smaller events on the day, and probably laughing at my face as I struggle to the finish line. But what would really help is if some of you might like to sponsor us.

Our JustGiving page is here.

Thank you for reading, and to everyone who at various points in the last year have offered moral or practical support during tough times.

TL, DR: I’ve been blogging for years, and although it’s led to many great freelance opportunities I’ve never asked my readers to send cash my way. (Admittedly, I have linked to fundraising for Humanists UK, MIND and a few other charities.) This is, I hope, the last time I will be asking that if anything I’ve blogged, tweeted or otherwise shared has been useful, that you could say thank you with cash.

Data, Bias and Poisoning the Well

Dear Reader, I did it again.

I could say that I’m blogging this because it could be used in the classroom. (It could, as a discussion about using data in context.) I could justify it with the fact that I’ve recommended books by the scientist-communicator in question. (And will again, because they’re ace.) I could talk about the challenges of the inevitable religious questions in a science lab, which we’ve all faced. (Like the year 10 who honestly believed, as he’d been told, that human bodies were literally made of clay like his holy book said.)

But the truth is I got annoyed on Twitter, got into a bit of a discussion about it, and don’t want to give up without making the points more clearly. So if you’re not up for a bit of a rant, come back when I’ve finally sorted out the write-up from the #ASEConf in Sheffield.

(I should point out that family stuff is a bit tricky at the moment, due to my Dad breaking his brand-new, freshly-installed hip. Before he’d even left the ward. So it’s possible that I’m procrastinating before lots of difficult decisions and a long journey to the Wild South.)

Appropriate Context?

A PR write-up of an academic study has been shared by several people online. The tweet I saw was from @oldandrewuk, who I presume shared direct from the page or RSS as it used the headline from there.

I responded pointing out the source of the research funding, the Templeton Foundation, which was founded to promote and investigate religious viewpoints. He suggested I was ‘poisoning the well’, a phrase I vaguely recognised but to my shame couldn’t pin down.

a fallacy where irrelevant adverse information about a target is preemptively presented to an audience, with the intention of discrediting or ridiculing everything that the target person is about to say. (Wikipedia)

I agree that this was preemptive, but would challenge the judgment that the information is irrelevant. The Templeton Foundation has a history of selectively funding and reporting research to fulfil their aim of promoting religious viewpoints. I thought of this information as providing valuable context; the analogy I used later in discussion was that of tobacco companies funding research showing limited effects of plain packaging. This was fresh in my mind due to recent discussions with another tweeter, outside of education circles. So when does providing context become a form of introducing bias? An interesting question.

Correlation and Causation?

Another point I made was that the data shared in the press release (although not in the abstract) seemed to hint at a correlation between the respondents’ religious views and their criticism of Richard Dawkins. It’s not unreasonable to suggest that this might be causative. The numbers, extracted:

  • 1581 UK scientists responded to the survey (if answers here mentioned Dawkins it’s not referenced annywhere I can see)
  • 137 had in-depth interviews
  • Of these, 48 mentioned RD during answers to more general questions*
  • Of these 48, 10 were positive and 38 negative

*Before I look at those numbers in a little more detail, I’d like to point out: at no time were the scientists asked directly their view on Richard Dawkins. The 89 who didn’t mention him might have been huge fans or his archenemies. They might never have heard of him. To be fair, in the paper some follow-up work about ‘celebrity scientists’ is suggested. But I’d love to have seen data from a questionnaire on this specific point addressed to all of the scientists.

Of the 48 who mentioned him:

rd-numbers

I suggested that the apparent link had been glossed over in the press release. That not a single scientist identified as positive had been positive about his work stood out for me. I wasn’t surprised that even non-religious scientists had identified problems; he is, let’s face it, a polarising character! But the balance was interesting, particularly as a ratio of one third of respondents being religious seeming a higher proportion that I remembered for UK scientists. But the makeup of the 137, in terms of religious belief vs non, wasn’t in the available information.

The Bigger Picture

I wanted more information, but the paper wasn’t available. Thankfully, #icanhazpdf came to my rescue. I had a hypothesis I wanted to test.

And so more information magically made its way into my inbox. I have those numbers, and it turns out I was right. It’s not made perfectly clear, perhaps because the religious orientation or lack thereof is the focus of other papers by the authors. But the numbers are there.

According to the paper, 27% of UK scientists surveyed are religious (from ‘slightly’ to ‘very’). It doesn’t make clear whether this is based on the questionnaire or applies specifically to the 137 interviewed. (EDIT: I’ve reached out to the authors and they weren’t able to clarify.) 27% of the 137 gives 37 who are religious, and therefore exactly 100 who are not. These numbers are used as I’ve nothing better, but I’ve labelled them ‘inferred’ below.

Now, there are loads of ways to interpret these numbers. I’m sure I’ve not done it in the best way. But I’ve had a go.

rd-data-2

What stands out for me is that religious scientists make up just over a quarter of those in the sample, but well over a third of those critical of Dawkins’ approach to public engagement. What’s clearer from this table is that the religious scientists were more likely to mention him in the first place, and as pointed out earlier these mentions were all negative. Is the difference significant?

  • 15 of 37 religious respondents were negative: 41%
  • 23 of 100 non-religious respondents were negative: 23%

I can’t help but think that’s a significant – although perhaps unsurprising – difference. Religious respondents were nearly twice as likely to be negative. So my hypothesis is supported by this data; the religious are over-represented in those who mentioned Dawkins during their answers. I’m surprised that this correlation escaped the Templeton-funded researchers. An equally correct headline would have been:

Scientists identifying as religious twice as likely to criticise Richard Dawkins’ approach to engagement unprompted.

Conclusions

I think in a lot of ways the numbers here aren’t the big story. I don’t think any of them are particularly surprising. I don’t have any answers for myself about the difference between providing necessary and important context, and ‘poisoning the well’ as @oldandrewuk put it. But I do have two insights that are important to me, if nobody else.

  1. The headline used in the article press-release is subtly misleading. “Most British scientists cited in study feel Richard Dawkins’ work misrepresents science.” My italics highlight the problem; 38 who were negative is not a majority of the 137 interviewed.
  2. The data used was selected to show one particular aspect of the results, and arguably some links were not explored despite being of interest. This can never be as good as a study designed to test one particular question. Only by closely reading the information was it clear how the judgments were made by the researchers.

I’d like to highlight that, as seemed fair to me, I invited @oldandrew to comment here following our discussion on twitter. He has so far chosen not to do so.

Conflicts of Interest

To be transparent, I should point out for anyone who doesn’t realise that I’m an atheist (and humanist, and secular). I often also disagree with Dawkins’ communications work – in fact, if they’d asked me the same questions there’s a fair chance I would have made the point about him causing difficulties for the representation of science to non-scientists – but that’s why I recommend his science books specifically!

Links

The wonderful @evolutionistrue posted about this research too. As a contrast, have a look at how EvangelismFocus wrote it up.